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EDD Assistance Form

EDD Assistance Form

Please read the below notice before filling out the web form.

*Important: Due to increased fraudulent requests to backdate claims, our office can no longer assist with backdate requests. We will not respond to backdate requests submitted through our website.

To backdate your claim:

  • To backdate your claim, go to https://askedd.edd.ca.gov/, click on the Category “Unemployment Insurance Benefits,” then click on the Subcategory “Claim Questions,” then select the Topic “Backdate the Effective Date of my Claim Due to COVID-19” and click “Continue” to fill out claim information and type “Backdate my claim to mm/dd/yyyy” in the space provided for the new claim to start immediately after the previous claim’s ending date.
  • EDD requires that UI claims be filed in a timely manner. Your backdate request will be denied if you are unable to provide EDD with good cause for why you did not file for UI when you first became unemployed. Your backdate request may also be denied because EDD cannot file a claim that would be over 15 months old at the time of filing.

EDD actively prosecutes fraud and uses a variety of cutting-edge methods to detect fraudulent activity.

If you are unable to file online, the best way to receive immediate assistance is to call the EDD. Our staff do not have access to the EDD system nor are we able to process or file claims, but you may be able to reach an EDD representative who can when you call.

Here are tips on how to call EDD:

  • EDD phone numbers 1-833-978-2511 and 1-800-300-5616 go to the same call center
  • Monday – Sunday between 8am and 8pm PST (before or at 8 am, 10:15/10:30am or closer to 6/7pm seem to be best times). 
  • Press 1 during the 1st recording, then press 2, then press 4 to get through to an EDD rep
  • Persistence is key when calling EDD. You may get a message that your call cannot be completed at this time. Hang up and try again. It may take some time and dialing to get connected to someone who is able to help you 

Troubleshooting other issues:

  • Interviews
    • If there is an eligibility issue on your certification, EDD may schedule a determination interview with you.
    • Be ready to accept a call during the time listed on the mailed interview notice.
    • Your caller ID may show “St of CA EDD” or the UI Customer Service number 1-800-300-5616. The EDD representative will identify herself as an EDD representative and will know your EDD Customer Account Number.
    • Interview timeline: EDD’s telephone interview adjudicators have a significant volume of cases. It can take three weeks or more to get an interview due to the backlog.

Need more information? Check out the top FAQs of the week on EDD’s website by clicking here.

If you have attempted the above steps and have not gotten a response from EDD after two weeks of calling EDD, please fill out the form below. A member of our staff will follow-up with you for more information.

* Having trouble with the form? If the form does not submit then you have not filled out all of the required boxes.

STEP ONE

Verify your Assembly District.

Assistance Form
Contact Information
What is your issue?
Have you certified for ALL weeks pending of benefits?
Have you contacted another elected official?

REQUEST FOR ASSISTANCE AND AUTHORIZATION FOR RELEASE OF INFORMATION
Please carefully read the following:
By completing this form, I am requesting the Office of Assemblymember Ortega (the “Assemblymember”) to assist me in working with the Employment Development Department (EDD) on my claim. I acknowledge that this may require the release of information contained in my records the dissemination of which may be prohibited by law. Therefore, I hereby authorize EDD and the Assemblymember to share all relevant portions of my records with each other, and to discuss matters relating to those records and my claim, until my claim is resolved.
I agree that I will not submit any personal identifiable information through this form that is not specifically requested. If the Assemblymember’s office needs additional information, such as my EDD number, the office will contact me to request that information.

SOLICITUD DE AYUDA Y AUTORIZACIÓN PARA LA DIVULGACIÓN DE INFORMACIÓN
Lea atentamente lo siguiente:
Al completar este formulario, solicito a la Oficina de la Asambleísta Ortega (la "Asambleísta") que me ayude a trabajar con el Departamento de Desarrollo Laboral (EDD por sus siglas en inglés) en mi reclamo. Reconozco que esto puede requerir la divulgación de información contenida en mis registros cual la divulgación puede estar prohibida por ley. Por lo tanto, autorizo a EDD y al Asambleísta a compartir todas las partes relevantes de mis registros y a discutir asuntos relacionados con esos registros y mi reclamo, hasta que se resuelva mi reclamo.
Acepto que no enviaré ninguna información de identificación personal a través de este formulario que no se solicite específicamente. Si la oficina del Asambleísta necesita información adicional, como mi número de EDD, la oficina se comunicará conmigo para solicitar esa información.

Zip code entered is outside of the District. Please use the Find Your Rep webpage to find your District Representatives.